FREQUENTLY ASKED QUESTIONS
- Questions About UPC and Serial Numbers
- Questions About Receipts
- Questions About Redemption Website and Email
- General Questions
Q: What is an original UPC?
A: The original UPC or product barcode generally consists of 12 digits. It can be found on the bottom, side or inside flap of the product packaging. An example is shown below.
Q: Do I have to mail in an original UPC barcode from each box of ammunition purchased or from each firearm purchased?
A: Yes, an original UPC barcode is required for each purchase made. You must mail in the original UPC barcode from each box of ammunition purchased and/or from each firearm purchased. You may NOT send in one original UPC barcode for all purchases made on the receipt even if they are the same UPC number.
Q: Where is the firearm UPC located?
A: The firearm UPC barcode may be located on the product box, the back page of the owner's manual, or even the plastic bag that holds the owner's manual. There may be several UPCs on the firearm's packaging and owner's manual; however, only one UPC barcode per firearm purchased is required to qualify for the rebate.
Q: I have lost my receipt. What do I do?
A: A sales receipt is required to submit for a mail-in rebate. If you paid with a credit card, most retail stores should be able to reprint your receipt if you know the date of purchase.
Q: Can I send a copy of my receipt and keep the original?
A: You will want to refer to the instructions specified on the rebate form. Each rebate may have different requirements. However, if the rebate form requires an original sales receipt, you must mail in the original sales receipt. Photocopies of the sales receipt will NOT be accepted. There are no exceptions to this rule even if other non-rebate products are present on your sales receipt. An original sales receipt is required in order to claim this mail-in rebate.
Q: Are online orders and purchases acceptable?
A: Yes, online orders and purchases are also acceptable purchases. You must still mail in your rebate form, your printed online invoice showing purchase, online retailer name and order date as well as the required original UPC barcodes from each box of ammunition and/or each firearm purchased.
Q: I checked the status of my rebate and it says I'm invalid. What does that mean?
A: If your rebate has an invalid status it may be due to several reasons such as missing information, incorrect purchase date or postmark date. You will receive a non-compliance notification explaining the reason why your submission is invalid.
Q: Do I have to provide an email address?
A: An email address is not required to receive your rebate. However, it does provide us a way to communicate with you regarding the status of your rebate. Email addresses are always kept confidential.
Q: Why do I have to submit my rebate form and documentation for an online rebate?
A: By pre-registering for your rebate you will ensure accurate and timely processing of your rebate. However, any required proofs of purchase must still be mailed to properly validate your claim.
Q: What if I do not have access to a printer to print my online registration form (if I pre-registered my rebate) or the standard, fill-out rebate form (not pre-registering my rebate)?
A: If you do not have access to a printer to print the required mail-in rebate form, you may not qualify for the rebate. A rebate form is one of the rebate's requirements. You can locate a place that offers printing services, return to your place of purchase (retailer) to find out if they are able to print a rebate form for you, use your public library's printers, etc.
Q: I registered online but I didn't receive an online registration rebate form. What can I do?
A: Please ensure your pop-up blockers are turned off to allow the rebate form to pop up for you to print and ensure you have the latest version of a pdf reader. It may also be in your Downloads folder if your computer downloads all forms. If a particular browser isn't allowing you to print your online registration form, try a different browser. After registration, an online registration rebate form is always created and available for printing. If you are still unable to print your online registration form, you may register again for a new online registration form. You will be given a new Tracking ID. If you register again, please disregard the original Tracking ID provided and use your new Tracking ID. Please wait 60 minutes between registrations.
Q: What is a postmark date?
A: The postmark date is the day the Post Office processes your envelope. Mail is not processed on Sundays. You will not qualify for the rebate if it is not postmarked by the date specified on the rebate form.
Q: My rebate is expired. If I send it in late can I still receive the rebate?
A: Rebates have specific valid date ranges for when a product must be purchased. If your purchase was made outside that date or you postmarked your submission after the date stated on the rebate form, you will not be eligible for the rebate.
Q: What if I bought multiples of a product with a rebate available? Can I submit the rebate for all of them?
A: Each rebate will have different limits on the number of times you can submit. Look on the rebate form for the specific rules for your rebate.
Q: Can multiple people in my household receive the same rebate?
A: Yes, multiple people in one household can receive the exact same rebate as another person if the limit is "per customer". If the promotion has a limit of "per household", only one person in the household can receive the rebate.